Privacy Policy

Your privacy is important to us

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have. We recommend that you review our Privacy Policy, which governs your visit to this site, in order to understand our practices. Please note your statutory rights are not affected.

Personal data we may collect about you 

In summary:

We can only provide the goods and services ordered by you if you provide us with your personal data. The information we collect from customers when making a purchase from our store is used for billing, administration and order fulfilment purposes only and will be kept entirely confidential. Any contact information collected will expressly be contact details and payment information (such as credit or debit card). Where we use certain third parties to carry out tasks on our behalf such as delivering consignments, sending e-mails, processing credit card payments, and maintaining our customer database, these third parties have access to this information purely on the basis of conducting tasks on www.caspiancreations.co.uk instructions, not for their own use. We won't disclose your personal information unless obliged to, or allowed to do so by law, or where we need to in order to run our business (e.g. where other people process data for us). In such circumstances, we ask those people to give us confidentiality or non-disclosure undertakings.

We may use your personal information to send you information about our products and services which you have requested from us by signing up to our newsletter. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe-function at the end of the marketing e-mail.

For the purposes of analysing web traffic and to improve the website in general we may store information regarding visitor's ISP domain, the time accessed and the pages visited.
Should you have any queries relating to our Privacy Policy, please contact us at caspiancreations@btinternet.com

In more detail:

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website, register on the Website, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Website. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Website related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer and technical information about the Users means of connection to our Website, such as the operating system and the Internet service providers utilised and other similar information

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Storage Periods

We keep personal data as long as necessary to process your order. We then store the data for a maximum of two years for our own purposes. The data will then be erased unless the law requires us to keep it longer. For example, the law obliges us to keep payment records for seven years.

Web browser cookies

Our Website may use "cookies" to enhance the Users experience. The User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent.   Most browsers allow the cookie function to be turned off.  If you want to know how to do this look at the help menu on your browser. If the cookie function is turned off, some parts of the Website may not function properly. 

How we use collected information

www.caspiancreations.co.uk collects and uses the Users personal information for the following purposes:

To personalise the users experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.

To improve our Website

We continually strive to improve our Website offerings based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To administer a content, promotion, survey or other website feature

To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails

The email address that Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries, and/or other requests or questions. If the User separately decides to opt-in to our mailing list, they will receive emails that may include company news, special offers, discount codes, related product or service information, etc.
If at any time the User would like to unsubscribe from receiving future emails they may do so by using the unsubscribe-function at the end of the email.
 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website. Sensitive and private data exchange between the Website and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

What information do we share?

Information about our customers is an important part of our business, www.caspiancreations.co.uk will not sell, trade, or rent our Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties should it be necessary that we share the data in order to carry out our business with you, when this happens we require such a company to handle the data just as carefully as we do. Those companies may also only use the data for the purpose for which it was given.

Third Party Websites

Users may find advertising or other content on our Website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website's own terms and policies. For instance if you share a page or product from our site using the social media plug-ins provided for your use you should be aware that in doing so you are consenting to the automatic data transfer to such providers, for example Facebook, Twitter, Google and Pinterest.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at www.caspiancreations.co.uk possible and to enhance your overall shopping experience.

Your consent

By using our Website, you consent to the collection and use of this information by www.caspiancreations.co.uk If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Last updated 01/11/2025